The MBA Admissions Studio

It’s Super Bowl time. For me this mostly means Augusta (and Spring!) is just around the corner. But the football is always watchable and, as everyone knows, it’s as much all about the half-time show and of course the ads – which I believe for Super Bowl XLIV cost more that $2.5m for a 30-second slot.

Anyway, all this reminds me to share one of the profiling tools that I use with MBA admissions clients when required. The issue is always the same: to get an applicant to identify their core message, focus it sharply, and tell it in a compelling way.

So I tell applicants: ‘craft your own Super Bowl ad.’ If you were given the opportunity to advertise yourself in a 30-second slot on TV, what would you do and say? Let’s say Adcom members from HBS or Wharton or whichever is your dream b-school are watching. How would your ad go? What would it say? Remember it is appearing in ultra-competitive company, with other ads that are funny and wicked and purposeful and memorable in various ways. So how would yours stand out?

The time limit forces a focus on what’s essential, and the advertisement format demands an ‘angle,’ a point of unique interest. You wouldn’t just go ‘my name is Sam and I was born in Reno, and blah, blah, blah.’

I ask MBA applicants to ’storyboard’ it as if it were a real advertisement (it doesn’t take long, it’s only a 30-second slot after all.) Start with the first image, then the next. What is happening onscreen? What music is playing (why?), is there a voiceover and what is it saying, what text is on the screen? And so on, moving through the ad to its close.

You have seconds to pitch yourself. It’s costing you a fortune to be there so you can’t waste a word. You don’t need to (you could never) capture everything important about yourself. But you must capture and entice the viewers, and leave them with some unforgettable images and a message sandblasted on their brain.

Then if you can transfer the essence of your Super Bowl ad to your MBA essays and interviews (elaborating stories, and adding proof) your communication will pack the punch it needs.

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Tags: b-school, HBS, profile development, profiling, Wharton

Last time I spoke about applying for an MBA like Steve Jobs would, by which of course I mean not ‘as if’ you were Jobs, but going about it in the way he would — staying true to yourself and your motivations. Anyway, speak of the devil, the Apple iPad is out and I, like millions around the world, have been drawn into the media extravaganza surrounding its release. So I find myself watching Jobs doing the promotion keynote.

There is Jobs in his blue jeans and sneakers and polo-top, just being completely his geeky self, and it inevitably makes me think about what ‘the image of success’ is these days in the business world, and how it’s changed.

Now, make no mistake, these launches are rehearsed and choreographed and fine tuned for mass marketing appeal – a bit like yesterday’s ‘State of the Union’ address come to think of it. Because projecting an image of success is important. And it is as important in MBA admissions as it ever has been. But Jobs is the poster boy for how that image is has changed. Bankers in dark suits and power ties loosing quantum fortunes and asking for taxpayer handouts somehow ain’t it right at the moment.

I think of the issues I have (and I know other MBA admissions coaches have the same problems) in getting applicants to free up and be themselves, and go beyond being trying to be a ’square’ or a ’suit’ in their applications. Why be another young guy in banker dress trying to get himself taken seriously, when the image of business success is currently so … not that.

I know Jobs is in the media-entertainment-electronics industry and a finance guy or even a mainstream consultant couldn’t dress like this – or not yet anyway. And I’m certainly not suggesting that anyone go to an MBA admissions interview in blue jeans. At your MBA interview you do need to show you can play the game.

But there is still plenty of room in what you say, and what you plan to do, and how you present yourself across your MBA application, to show what makes you ‘you’ and therefore unique. It’s definitely what Adcom wants. And chances are it’s what you really want too.

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Tags: Adcom, admissions coach, consultant, finance, market appeal, success image

As a follower of many blogs in the MBA admissions ’space’ I know, as you probably know, that they are of mixed quality. But the musings of AIGAC-accredited MBA admissions consultants is generally good, and I find we are of one mind on most important matters. So no surprise that today’s post is a hearty agreement with Linda who recently recommended the book Made to Stick (Random House, New York, 2007) by Chip and Dan Heath, on her Accepted blog.

I read the Made to Stick hot-off-the-press two years ago, and have integrated every aspect of it into MBA Studio’s client offerings ever since. It’s not the only resource I use of course (and my own MBA Admissions Strategy, which predates it, has many of the same principles.) But Made to Stick is unsurpassed in focusing on one single thing: getting a message across. Formulating it so that the reader reads it, understands it, remembers it.

So, as I have said consistently to MBA Studio clients and whomever else would listen: this is the single best “non-MBA” guidebook for MBA applicants. Be aware that it won’t help with the key aspects of determining who you are and what your key value points and application platform are — what you want to communicate in the first place (as revealed and coached through MBA Studio’s signature “Profiling” process.) Nor will it help with the specifics of how to manage and beat business-school-specific expectations in essays and interviews and reco’s. But as a book about how to communicate a message, it can’t be beaten, and is justifiably a worldwide bestseller.

The Heath brothers have distilled what makes a message “stick” into six principles, which they communicate in a (sticky) acronym, SUCCESs (sic). That is Simple, Unexpected, Concrete, Credible, Emotional, Stories. Chapter by chapter they show how to simplify a message to its essence; grab attention via its unexpected elements, use concrete rather than abstract intelligence; enhance credibility via various proof channels; and achieve emotional connections with the reader. Telling stories that matter, and telling them well, is the key to much of this.

Made to Stick has a blog by the way. Unfortunately two years and counting after the book was published, it’s only occasionally active.

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Tags: AIGAC, Business School, communication, MBA Admissions Consulting, message, messaging, profiling, stories

Deidre Leopold, Harvard Business School’s Managing Director of Admissions and Financial Aid is answering applicant questions at the rate of two a day on the HBS ‘From The Director‘ blog, until Harvard’s Round 1 deadline on October 1.

The following are the questions that have been selected so far, and HBS Adcom’s answers:

September 25, 2009

1. Are you reading applications now?
No. We don’t begin until the night of October 1. That’s when we print all applications and begin review. So our process is not “rolling” in a classic sense. That said, I would advise NOT waiting until the final moments before the deadline to submit because the server will probably be backed up and you will be very anxious.

2. When can I visit a class?
The online scheduler for class visits is available now. Class visits begin on Monday, October 19. Whether you have visited a class or not has no bearing on our consideration of your candidacy. However, here’s (yet another) plug for our video filmed in the first year classroom.

September 24, 2009

1. Must applications for the MPP/MBA Program, or other joint degree programs, be submitted separately?
Yes. In order to participate in a Harvard joint program, you must be admitted to each school independently. HBS offers five joint degrees with four Harvard schools.

2. May I scan an unofficial transcript into the application?
Yes. After admission, we require the official transcript to be sent to us.

September 23, 2009

1. Do you expect applicants who are working in consulting to include actual client names in their resumes and essays?
No – even though applications are confidential and not reviewed outside the Admissions Board, please don’t do anything that violates confidentiality policies of your organization. Use general language such as: “For a client in the energy industry, etc. etc. etc.”

2. I know that you need GMAT/GRE results in order to submit an application and that AWA/Analytical Writing scores can be added later…but what about the TOEFL or IELTS?
If you are required to take the IBT TOEFL or IELTS, you must have results to report or else we will consider your application incomplete until scores are reported. If you do not submit an IBT TOEFL or IELTS score by the Round One deadline of October 1, your application will not be considered until the next round.

September 22, 2009

1. Do you accept the GMAT or GRE total score in the application without the AWA or Analytical Writing score?
You must have a GMAT or GRE score in order to submit an application. If you haven’t yet received your AWA or Analytical Writing score, that’s fine. We will add it to your file when it arrives.

2. Is it OK to write about accomplishments that are not recent?
Every year, many successful candidates write about things that happened quite a while ago. It’s probably not a good idea to have everything you write about be from your childhood – we would wonder if you were moving forward or fixed in the past. As always, we encourage you to use your best judgment and remember that this is an application to business school.

September 21, 2009

1. What should I enter on the application for GPA if my university doesn’t use a 4.0 grading system?
Don’t enter anything. Don’t convert your grades to a 4.0 system. We review all transcripts and are familiar with a wide variety of grading systems.

2. Are essays read in consecutive order?
Not always. Each Board member may have his/her own way of approaching the written application. Speaking for myself, I often skip around with no particular pattern. If I start with an essay that seems to be building on a theme in another essay, I just go back and catch up. Not a problem. I can reassure you that all essays are reviewed!

Do You Have Any Questions? Submit your questions via email to admissions@hbs.edu and put “Questions for the director” in the subject line.

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Tags: accomplishments, class visits, GRE, Harvard, HBS, IELTS, MBA joint degree, rolling admissions, TOEFL, transcript

“Blink,” by New Yorker writer and celebrity author Malcolm Gladwell (Little, Brown & Co, 2005), is a book about first impressions, the first few seconds during which we appraise information and make instant judgments. Gladwell says these conclusions oftentimes produce better, more accurate, conclusions than those made by way of exhaustive analysis. One example he gives is of an art dealer who looked at an antique sculpture and just “knew” it was a forgery–and was right–well ahead of the subsequent analysis to prove this, which would take months or years. When people talk about “love at first sight” or “you never get a second chance to make a first impression,” they are talking about the Blink factor.

Michael LeGault came out with a rebuttal – “Think!: Why Crucial Decisions Can’t Be Made in the Blink of an Eye,” and the jury is certainly still out on whether “Blinking” provides a better basis for decision-making than formal analysis. But the point is it certainly provides, in every situation, an ever-present alternative basis for decision-making (whether the decision-maker is aware of it or not).

The implication for MBA admissions is that, while b-school Adcoms everywhere would assert that they rigorously analyze the strengths and weaknesses of each candidate–and they certainly do–there is also considerable “Blink” involved in how they choose one over the other. Note that Adcom essay readers and committee members are not seeking to make an impressionistic judgment. In fact the opposite is true. But they will be picking up impressions at every turn. After all, they have to make a big decision, fairly quickly, about a complex situation (you and your future prospects) and they don’t actually have that much formal stuff to go on.

So, the Blink factor counts for a lot in MBA admissions, and before Adcom even gets to fully considering an applicant’s grades and scores, performance metrics, and work history, they will have formed an impression from the first things they see. It’s hard to know what they will see first of course, but very often it will be the file data and/or resume. An impression or “instinct” will form almost immediately and build through the course of considering your application, as they continue to absorb first impressions about each part of it–the essays, particularly their erudition and tone; the tone and warmth of recommendations and interview report, and so on. (The interview itself is of course another “Blink” decision situation.)

Note that this is all the fuzzy stuff of “tone” and “impression” that often cannot exactly be backed up with data. But it is crucial, and this is the way the admissions committee will get its working impression of your personality, motivation, determination, charisma, team orientation, and overall prospects, all of which will precede and then run in parallel with their more formal analysis.

Managing the Blink:

The best way to deal with Blink is to realize it is there, and always will be, and provide ways for admissions officers to use this mode in judging you. Expecting snap judgments about your motivation, take care that everything you submit is carefully checked and complete. Expecting snap judgments about your pre-MBA work experience, take care to get the highlights high up in the essay. Expecting snap judgments about your professionalism, take care that any correspondence you enter into (by phone or email) is scrupulously professional, and so on. In general you should play to the impression mode first, and follow this with data and detail that corroborates the impression.

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Tags: Blink, communications, first impressions, Leadership, mba interview, motivation, professionalism, prospects, resume, writing

One of the biggest problems I have as an MBA admissions adviser – friend, coach, confidant, drill sergeant, etc., to applicants trying to crack top-tier schools – is explaining to clients that “good is nice, great is nicer,” but neither will get you into a top-tier MBA program. Only “good + special” will get you in.

Everyone knows that there are far fewer places than excellent candidates, but not everyone understands the implication of this, which is that the standard “good profile” application is more likely to fail than succeed. I do ding analyses: often there is something clear to point to, but often there is not. I’m left saying “there was no juice,” and I don’t mean this as a carry-all cop-out. What I mean is – putting it another way – the applicant has provided reasons for Adcom not to reject them, covering all bases, saying the right things, but has not given Adcom a compelling reason to say yes.

Easier said than done. What if there is no specialness (distinctiveness) there? “I haven’t done anything that special,” they will say. “I have not won Olympic medals; never hot-air ballooned over the Atlantic; not pulled anyone from a burning car …”

I won’t kid you – it’s great if you’ve done something memorable like this. But there are two types of specialness. Specialness of what you have achieved AND specialness of who you are. Not everyone has the first type in their bag, but everyone can have the second.

Here are examples of the second type:

1. Distinctiveness of insight, self-reflection, and self-understanding. Unfortunately (but fortunately for you, dear applicant) it appears these days that it takes a special person to be willing to reflect on their path, their roles, their identity, their motivations. But this is exactly what Adcom wants of you. That’s why they ask complex, motivational questions. The quality of genuine self-reflection is so unique among 20-something-year-olds (and so highly correlated with real leadership ability) that if you can do it right, you’ll be special just for this.

Note: doing it right means being open and honest, but also circumspect, professional, to-the-point, and focused on the essay question using practical examples and stories. It does not mean wallowing self-indulgently as if your essays were for the Agony Aunt magazine column or your personal diary.

2. Specialness of communication. Writing and (in the interview) speaking is the basis of your interaction with Adcom. Words are your tools. You do not need to be a fancy creative writing major to write a wonderful MBA admissions essay, but there are basic tools of storytelling and essay building that make a piece of text stand out. Be aware how much turgid, timid, repetitive prose your Adcom reader has to wade through. Getting your point across in a bright, clear, and organized way will make you stand out. (More about the how of this to come in future posts, and in my MBA Admissions Strategy book.)

3. Specialness of direction and goals. You can’t change your past. You should present it in the best light, but for better or worse, it’s set. Your future is ahead of you. It can be anything — you can make any claim, within reason. It is a “free hit ” in the sense that you are pretty much invited to distinguish yourself from the crowd through the extent of your ambition, and the relevance, interest, and worthiness of your career path.

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Tags: Adcom, ambition, b-school, career plan, communications, ding analysis, distinctiveness, essay structure, essay writing, interviews, profile development, self-insight, top-tier MBA

Every year is similar in MBA Admissions, but slightly different given what is going on in the economy and the world. This year a key framing condition is the recession. Applicants who get into top schools will have a excellent spread of academic, professional, and extramural attributes. But the economic downturn will make itself felt, and one of the aspects of this was well picked up by Business Week this week in an article which says MBA Career Services departments are getting a stronger voice in who gets admitted.

Says BW: “With company recruiters becoming ever more selective, B-school admissions departments are taking a closer look at how easily candidates will be able to parlay their education into a job come graduation… While admissions officers have always favored these qualities, increasingly—as the job market tightens—they’re demanding them. Admitting employable students on the front end in some cases means shying away from some traditional admissions metrics such as test scores and grades and embracing professional qualifications such as interpersonal skills, proven job performance, and promotions.”

None of this is new. Future employability, quality career continuation, and likely starting salary have always been a consideration in MBA admissions. It’s just a shift to greater emphasis.

Recruiting well out of an MBA is one of the key function a business school offers. They do this for the candidate (it’s part of what you pay your tuition fees for) but it’s hardly altruism. This is because, among the matrices along which MBA schools are typically ranked is “percentage of students recruited on graduation,” and “average starting salary.” In other words the pressure is on Career Services to get these numbers up.

In good times they are willing to take a punt on students who have potential but not much or a record because it’s likely they will get a good offer (in boom times practically everyone at a top-20 school gets multiple offers). But in a bust Career Services knows it will be left with jobless graduates. Not only is it a headache to have them emailing you and endlessly bugging alumni, but it drives down rankings, to say nothing of word-of-mouth reputation.

So while b-school Admissions Services (Adcom) and Career Services are traditionally separate “empires,” in recessionary times Careers want to make sure they get the most recruitable candidates possible. So many schools’ Careers departments are demanding and getting a seat on Admissions Committees, where they can sit in on interviews and evaluate applications.

What does this mean for applicants this year?
Says BW: “The increased attention to job placement could spell trouble for candidates whose essays fail to outline clear career plans. Career switchers, with no work history in what they hope will be their new profession, might be similarly disadvantaged. The same goes for younger students as some schools up the criterion for average years of work experience.”

The way through this is, first, to play up your career progress and future employability (via all inputs: essays, résumé, interview, recommendations, etc.) The second is to have a really convincing, plausible, short-term career plan. Given your work history plus an MBA (from the particular school) can you make Adcom and Career Services believe you will be gainfully employed in a MBA-worthy position on graduation day? If you can do this, you’re one step closer to getting in.

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Tags: Business Week, career plan, Career Services, GMAT, GPA, post-MBA job, recession, recruiters, recruitment, short-term goal, starting salary, success record

There are many aspects of success in a competitive MBA admissions process that don’t change whether we are in a boom or a bust, whether Wall Street is loved or hated, whether globalization is in vogue or not. For example, evidence of senior leadership responsibility successfully handled will never go out of style in a MBA essay.

But there are also more transient social or business attitudes “in the air” in any year which the applicant should be aware of and ready to address in MBA application essays or interviews, in order to maximize chances of success. These may change every few years. In previous times times, key applicant success attributes have been pointers to future business success, or new venture creation, or raising shareholder value.

This year, in the wake of the financial meltdown and global recession, much of which (rightly or wrongly) is blamed on MBAs, the accent is squarely on business ethics and long-term sustainability of decisions. These issues have been on the rise for a while, but their sudden prominence is demonstrated in the emergence and rapid spread of the “MBA Oath.”

The oath is the brainchild of a few HBS students, but has since been pledged by current and graduating MBAs from most major institutions and has garnered heavy media exposure, for example this story in Business Week and this audio clip in the Economist.

What does it mean for this year’s applicant? First let’s look at the oath

THE MBA OATH http://mbaoath.org

“As a manager, my purpose is to serve the greater good by bringing people and resources together to create value that no single individual can create alone. Therefore I will seek a course that enhances the value my enterprise can create for society over the long term. I recognize my decisions can have far-reaching consequences that affect the well-being of individuals inside and outside my enterprise, today and in the future. As I reconcile the interests of different constituencies, I will face choices that are not easy for me and others.

Therefore I promise:

• I will act with utmost integrity and pursue my work in an ethical manner.
• I will safeguard the interests of my shareholders, co-workers, customers and the society in which we operate.
• I will manage my enterprise in good faith, guarding against decisions and behavior that advance my own narrow ambitions but harm the enterprise and the societies it serves.
• I will understand and uphold, both in letter and in spirit, the laws and contracts governing my own conduct and that of my enterprise.
• I will take responsibility for my actions, and I will represent the performance and risks of my enterprise accurately and honestly.
• I will develop both myself and other managers under my supervision so that the profession continues to grow and contribute to the well-being of society.
• I will strive to create sustainable economic, social, and environmental prosperity worldwide.
• I will be accountable to my peers and they will be accountable to me for living by this oath.

This oath I make freely, and upon my honor.”

**

MBA applicants should take all this on board very carefully, and look for past experiences that resonate. Adcoms won’t be looking for these words and phrases exactly (to use them verbatim would be an amateurish mistake) but it’s certain that they closely agree with these statements in general, and will be looking harder than ever for people who appear to understand this side of business administration and who will stand up to ethical tests through their careers. Remember Adcoms have taken plenty of stick too for filling classes with greedy self-profiteers, and are under more pressure than ever to pick a better kind of person.

Some of the Oath is just the usual good-citizen catechism: serving the greater good, demonstrating integrity, pursuing work in an ethical manner, balancing interests of shareholders, co-workers, customers and the society (triple or quadruple bottom line), not advancing ones own narrow ambitions, upholding the law, reporting accurately, and being accountable.

At a minimum it is important for MBA applicants to endorse this framework, or not seem to run foul of it. But this is common stuff. Other attributes of business and management ethics are perhaps less well known or defined, and here an MBA applicant can really score using the principles revealed in the Oath. Note that the Oath also sets these ethical goals:

• bringing people and resources together to create value no single individual can create alone
• creating value for society (not just self or company)
  
• developing other managers under your supervision
• appreciating the far-reaching and long-term consequences of decisions, and acting accordingly
  
• pursuing sustainable economic, social, and environmental prosperity (not just fast or big prosperity)
  
• distributing benefits of prosperity worldwide
  

This is a good starter list of ethical attributes that many applicants will miss, but which provide subtlety and differentiation for applicants who understand them, and who can find evidence of them in their personal and professional history.

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Tags: Adcom, ambition, business administration, Business Ethics, Business Week, Economist, HBS, MBA Essays, mba interview, MBA Oath, sustainability, triple-bottom-line

As an MBA applicant one of the things to get straight is who you are talking to, in general, when you write your essays. This doesn’t mean you should be looking to target or “game” your essays in a narrow sense. But getting your head around who is on the other end is a crucial part of your role in creating effective communication and therein getting admitted.

I was struck by this introduction to a Business Week interview with UCLA Anderson director of MBA admissions, Mae Jennifer Shores. [The full text of the interview is here: UCLA Anderson: Admissions Q&A - BusinessWeek.]

“The assistant dean and director of MBA Admissions at the UCLA Anderson School of Management, says she ended up an admissions officer the way most people do—unintentionally. She went to Russia to teach public policy, but was assigned to teach negotiations at a business school at the last minute. After two years, she wanted to continue her Eastern European stay and almost took a job teaching in Kazakhstan. Her graduate school loans, however, forced her back to the U.S. There, Shores’ international and business-school experience eventually led her into the admissions department at Anderson.”

Every admissions officer is different of course. But what they have in common is, well, it is unlikely that a person plans and studies for this career. Most come to it “sideways.” They typically have broad interests, are people-focused, and are good communicators. They have lived life in more than one industry and often more than one country. They are generally not business trained, although many have some background in HR or marketing.

This makes the MBA applicant essay writer’s job harder and easier. It’s easier to engage an interesting person. Almost anything topic you raise will be “valid” for them. But it’s harder if all your stories are highly technical, or closely work-oriented. If your life experience or perspective is limited, and so your ability to reflect deeply and persuasively on your life and career path is therefore also limited, you’re not going to fool the likes of Mae Jennifer Shores.

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Tags: admissions red flags, b-school, career path, communications, essay writing, UCLA Anderson, writing style

Harvard has released their new essay questions, and deadlines for 2009-10, adding a cover letter essay (optional) which MIT Sloan’s has as a standard request for years. Still only four essays are required for HBS, and the first two compulsory questions remain the same:

1. What are your three most substantial accomplishments and why do you view them as such? (600)
2. What have you learned from a mistake? (400)

For essays essays 3 and 4, applicants now have five topics to choose from (up from four) two of which are new. One , a cover letter “introducing yourself to the Admissions Board,” is equivalent to the MIT Sloan signature essay.

This is no surprise. Cover letters are deeply difficult to get right because they require acute balance between brevity and detail. They test your ability to extract and communicate what is really important – demonstrating a key management skill.

The other new question: “Tell us about a time when you made a difficult decision,” is familiar ground in admissions, and something well covered in MBA Studio’s profiling process that focuses on your key life transitions (why?) and prepares you for questions like this in your essays and interview.

The full set of options for HBS essays 3 & 4 are:

Please respond to two of the following (400-word limit each):
1. What would you like the MBA Admissions Board to know about your undergraduate academic experience?
2. Discuss how you have engaged with a community or organization.
3. Tell us about a time when you made a difficult decision.
4. Write a cover letter to your application introducing yourself to the Admissions Board.
5. What is your career vision and why is this choice meaningful to you?

The deadlines are (all 5pm EST) R1: October 1, 2009; R2: January 19, 2010; R3: April 8, 2010

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Tags: accomplishments, Adcom, admissions red flags, application timeline, career plan, communications, Community Service, cover letter, difficult decision, essay writing, HBS, interviews, mistake, MIT Sloan, profile development, profiling, undergraduate experience