The MBA Admissions Studio

Today I thought I’d share the extended journey of an MBA Studio client, as reported here and here. Not only is it a worthy and heartwarming success story in which I’m most gratified to have been able to play a part — helping this applicant with a 640 GMAT get into a top European school — but it is also instructive as to the ups and downs of elite MBA applications…

“Hard work certainly goes a long way. These days a lot of people work hard, so you have to make sure you work even harder and really dedicate yourself to what you are doing and setting out to achieve.” — Lakshmi Mittal

“The above quote by the great Mittal is really my matra and this is what i believed in when i started on this journey. There were a great deal of challenges and difficulties that i faced but what kept me going was the ultimate goal! MBA is what i wanted to do, this would take me to my destination and i wanted to give in my 100 percent to get there!

“I started this blog back in February, 2009 and at that time I had no idea what was ahead of me. I still remember my first post on 9th February 2009. That was the day when I first laid my hands on the “Official Guide for GMAT Review”. That was the day I promised myself that I’ll put in my sole(sic) into the GMAT preparation and give-in my best shot towards my business school application.

“So without further ado here is a timeline representation of some of the important events that followed that day:

August 15, 2009 – Prepared an outline for essays. First stop – INSEAD! Quite a bold move eh!

Sep 29, 2009 – Submitted my application to University of Hong Kong (I still haven’t heard back from them )

Jan 1 to 15, 2010 – Applied to Tsinghua University in China, Interviewed and Waitlisted

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“Like World cup is to soccer, Wimbledon is to Tennis, an acceptance is to an applicant blog. I waited 12 months for such a post and I can’t be happier. I couldn’t have done any of this without the love, support, and encouragement of my parents and my girl friend. I would like to dedicate this admission to them. Amma, Appa and Vrush – this one is for you!

“I also want to thank many people who have played an important part in my journey:

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“My apologies for making this post so long. If there is one take-away from my MBA application journey (apart from persistence) that I’d cherish life long is this acquired addiction of Blogging. So I’ll be back here soon with another post. Till then, hang in there and have fun! Muchas Gracias!”
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Tags: ESADE, GMAT, HKUST, IESE, INSEAD, NUS, Tsinghua

It’s Super Bowl time. For me this mostly means Augusta (and Spring!) is just around the corner. But the football is always watchable and, as everyone knows, it’s as much all about the half-time show and of course the ads – which I believe for Super Bowl XLIV cost more that $2.5m for a 30-second slot.

Anyway, all this reminds me to share one of the profiling tools that I use with MBA admissions clients when required. The issue is always the same: to get an applicant to identify their core message, focus it sharply, and tell it in a compelling way.

So I tell applicants: ‘craft your own Super Bowl ad.’ If you were given the opportunity to advertise yourself in a 30-second slot on TV, what would you do and say? Let’s say Adcom members from HBS or Wharton or whichever is your dream b-school are watching. How would your ad go? What would it say? Remember it is appearing in ultra-competitive company, with other ads that are funny and wicked and purposeful and memorable in various ways. So how would yours stand out?

The time limit forces a focus on what’s essential, and the advertisement format demands an ‘angle,’ a point of unique interest. You wouldn’t just go ‘my name is Sam and I was born in Reno, and blah, blah, blah.’

I ask MBA applicants to ’storyboard’ it as if it were a real advertisement (it doesn’t take long, it’s only a 30-second slot after all.) Start with the first image, then the next. What is happening onscreen? What music is playing (why?), is there a voiceover and what is it saying, what text is on the screen? And so on, moving through the ad to its close.

You have seconds to pitch yourself. It’s costing you a fortune to be there so you can’t waste a word. You don’t need to (you could never) capture everything important about yourself. But you must capture and entice the viewers, and leave them with some unforgettable images and a message sandblasted on their brain.

Then if you can transfer the essence of your Super Bowl ad to your MBA essays and interviews (elaborating stories, and adding proof) your communication will pack the punch it needs.

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Tags: b-school, HBS, profile development, profiling, Wharton

I wrote this GMAT article last year on the Business Week b-school forum. It’s probably still up there somewhere, along with a firestorm of comments — gratifyingly mostly ‘agrees.’ (Speaking of gratifying, readers are still popping up on Amazon.com to say nice things about ‘MBA Admissions Strategy‘. I don’t know who you are, but thank you!)

Anyway, it’s been a year, and nothing has changed. I get the should-I-retake GMAT question from clients and prospective clients with healthy scores, so here is the article reposted:

I had a MBA admissions client recently who I’ll call Tim, and when Tim and I got talking about his admissions profile he told me he’d scored 720 on the GMAT, and then retaken the test (and scored the same again). I nearly dropped the phone. “Why would anyone ever want to retake a 720 GMAT?” I gasped.

The truth is, I know why. Candidates think the higher they score, the better their chances of admission. It seems obvious but is it right?

Yes, of course the GMAT is crucial. It tells Adcom about an applicant’s intellectual and cognitive skills, and is particularly useful in allowing easy comparison across institutions and undergraduate majors, and to some extent across cultures. Furthermore, every 10-point gain adds to candidates’ admissions prospects, and a move of 30 or so fundamentally changes which b-schools they can legitimately hope to get into. All true.

But this is true only up to a certain level, about the 700-750 range. A higher score has diminishing returns and can even – believe it or not – harm one’s chances.

Why? As I told Tim, there are two reasons. First, although the MBA is a post-graduate university degree, it is primarily professional education. Its fundamental task is to prepare and place people in business management positions, not academic positions. Managers need to be smart but, as everyone knows, the cleverest people don’t necessarily make the best managers, nor best entrepreneurs, or bankers, or consultants. Jack Welch, Herb Kelleher, George Soros, Ted Turner, etc., are smart enough. But they are not Einsteins. MBA Adcoms are not looking for brainiacs.

This explains why an ultra-high GMAT can be harmful. Scoring in the super bracket (750+) means that you are, by definition, in the 99th percentile. People who score like that are often better pure scientists or philosophers, than managers. It’s a stereotype, and perhaps a poor one, but the absent-minded professor is commonly associated with being a poor people-person and a poor manager. If you get a very high score, Adcom will be absolutely sure to thoroughly check and almost disbelieve that you are also a leader and team player and can manage adversity and do all the practical things you need to get done in a business day.

Maybe you can and do. But an extra burden of proof falls on you in this regard if you are in the GMAT super-bracket.

The second, related, problem is it takes a mix of talents to get admitted to a competitive school. The operative term here is “mix”. Academic ability is just one of many items considered, along with career potential, leadership potential, team player profile, work experience, volunteer experience, profile diversity, and so on. Academic ability is definitely a requirement, but so are many other attributes. This reflects the multifaceted demands of a real business career.

People who obsess with improving an already 700+ GMAT are, almost certainly, taking time and effort away from improving the rest of their admissions profile.

This is how it works: a threshold is reached at around (depending on GPA results and other  variables) the 700 level, where Adcom can safely put a check mark next to your academic ability, and move on to see what else you offer. If you are too far below the school’s average GMAT, yes, nothing else you are, do, or say will count. But once you hit the threshold, it’s pointless to keep knocking in that nail. A higher GMAT won’t check any other box than “cognitively capable” and chances are it’s already checked at 700. A super-score is not going to help you if your recommendations are so-so, your essays are undeveloped, and you stumble in your interview. Adcom greatly prefers “balanced good” to “unbalanced excellent.”

This also explains why there is more malleability in the GMAT rating than most candidates realize. If the rest of your application is good, and your undergraduate record is in the right range, you can be up to 40 or 50 points below the school’s published GMAT average (providing not too lopsidedly in Math or Verbal.)

Obviously, the published average means that half of accepted applicant’s scores are below that mark.

Bottom line: It makes sense to be very concerned with the GMAT until it is within the guidelines of your target program. Then forget about it and spend time on other aspects of your application.

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Tags: GMAT, GPA, Leadership, MBA Admissions, post-graduate, volunteering, work experience

Psychologist Abraham Maslow created a 5-level theory of human motivation (Psychology Review, 1943) in which he proposed that peoples’ needs and satisfaction move ‘upwards’ through a common structure which he called a ‘hierarchy of needs.’ Once lower needs of sustenance and safety are met, we aspire to fulfill social, self-esteem, and self-actualization needs. The summary chart looks like this:

credit: Wikipedia

(The model made Maslow world famous. The structure of the pyramid itself has been tinkered with over time, for example by Manfred Max-Neef, who sees levels of: subsistence, protection, affection, understanding, participation, leisure, creation, identity, freedom.) But the core insight remains: once more basic levels of fulfillment are achieved, and as long as they remain achieved, humans moves up the hierarchy in search of fulfillment.

What does this have to do with MBA admissions essays, and how does this help those struggling with the ‘why an MBA?’ question in particular?

It helps because it provides a quick, reliable guide to the necessary reach of the essay. Too often applicants dwell in and around levels 2 and 3, talking of security and quality of employment, taking care of their family (including elderly or immigrant parents) and developing friendship and contact networks (incl. alumni networks), career progress, and so on.

This is all important. But there is more to say, and Maslow shows the way to developing it. Where is the rest of your motivation going to come from in your life: how will you achieve further self esteem, self-respect, and the respect of others? What will you create? What will put you, personally, to higher plain of self-actualization?

As I tell my clients: A good career and family security are great things to want. But what else is there? What comes after that? You don’t need to aspire to be Nelson Mandela or Mother Theresa, but you do need to reach into yourself and ask: ‘My levels 4 and 5 – what are they, for me? What would actualizing myself at these levels look like? And how will an MBA be part of what takes me there?

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Tags: 'Why an MBA?' essay, Mazlow's hierarchy, MBA goals essay, self-actualization, self-insight

Further to my post last week on ‘the business school and the avocado’ — the importance of attention to detail and showing the effort you have put in to achieve it — I can add a coda directly from an MBA Director of Admissions:

Says Rose Martinelli, Assistant Dean of Student Admissions at Chicago Booth on her blog this week, “I thought I’d take a break from reading to share a few pointers about what I’ve learned about this year’s application. After you’ve completed your self-assessment and researched which schools fit your needs, then it is absolutely important that you READ and ANSWER the questions each school is asking. I say this largely because many schools have quite similar essays this year. For example our Essay 2 asks you to answer one of these two choices (500-750 words):

A. Describe a time when you wish you could have retracted something you said or did. When did you realize your mistake and how did you handle the situation? or
B. Describe a time when you were surprised by feedback that you received. What was the feedback and why were you surprised?
HBS asks: What have you learned from a mistake? (400 word limit); and
Wharton asks: Describe a failure that you have experienced. What role did you play, and what did you learn about yourself? (500 word limit)

While we recognize that you are likely to apply to multiple schools, it’s important that you make sure you answer each schools’ questions carefully. Your attention-to-detail, effort, thoughtfulness, judgment in choosing which essays to answer, etc., help us to learn more about you and your candidacy for Booth. It’s not just the words you use…”

There you have it as clear as you could like it. First, attention to detail and effort does not go unnoticed or unrewarded, and in fact answering the Booth question in such a way as it could equally be an answer to the similar Harvard or Wharton questions will be poorly received. Second, tailoring your answers carefully to each precise question forms part of Adcom’s assessment of your detail-effort contribution.

None of this suggests you should not reuse material across multiple MBA applications; just that it has to be done with great care not to compromise the exactness of your answer to the specific question each time. If not, you’re coasting, and you can’t expect Adcom to reward you for it. There are ways of judging which parts of your essay ‘port’ to the new, similar question, and we’re happy to help you with this.

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Tags: Chicago-Booth GSB, MBA Admissions, MBA essay questions

In my book ‘MBA Admissions Strategy’ I offer the following advice: ‘Proofread to show your hunger’ (that is, hunger for admission, a real desire to be selected.) Typographic or other careless errors in your text immediately clues Adcom in as to how (un)careful you were with your text, and this tells them not only how organized and detail-oriented you are — whether you are a ‘finisher’ — but also how much you actually really care about your application to their particular school.

In this sense MBA admissions works just like a resume you send out for a job. If there’s one error in it, eyebrows will be raised. Two errors and you may as well not have sent it.

The longstanding ‘pet peeve’ across all schools is that the wrong school name often appears in the text. That is, Stanford GSB Adcom gets essays that say: “I would contribute to my peer learning environment at Wharton by …” Ouch.

Famously, the spellchecker will help you a bit, but is not foolproof. It will happily let you say your first mentor was your high school principle. It will not replace Booth with Tuck. Nor does it know that Haas is a business school, but Hass is an avocado.

The tricky thing is that you, the essay-writing applicant, can’t proofread your own work. Obvious errors will go undetected because you will be focused (rightly) on content and value delivery. The MBA Admissions Studio does not offer this service either, for the same reason. Proofreading should be done by someone who is seeing the essays for the first time, and who is tasked with looking for errors (not reading for content or value assessment.)

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Tags: Adcom, Booth, errors, Harvard, MBA Admissions Strategy, mba resume, proofing, proofreading, Stanford GSB, Tuck, typos, Wharton

The criticism / weakness / failure essay is common in MBA Admissions essays because it is a test of an applicant’s maturity, self-knowledge, honesty, and ability to learn from mistakes. It is, in other words, the biggest indicator of real leadership ability and potential.

Sample questions are:

Tuck 3. Discuss the most difficult constructive criticism or feedback you have received. How did you address it? What have you learned from it?
Wharton 3. Describe a failure that you have experienced. What role did you play, and what did you learn about yourself?
HBS 2. What have you learned from a mistake?
Columbia 3. Please provide an example of a team failure of which you’ve been a part. If given a second chance, what would you do differently?

Applicants to business school very often struggle with these essays because they feel that admitting a weaknesses or sharing a time when they failed erodes their candidacy. In fact, it does just the opposite. Leaders know their weaknesses, and can admit them to themselves and others — in order to work on them, or work around them. It shows self-insight and points to seniority. No one is comfortable talking about their weak spots and failure. But nobody is perfect or has not failed. Not Bill Gates, not Richard Branson, not me, nor you, nor the admissions officer.

So it is not admitting a weakness is what will get you dinged, because it’s like waving red beacon that betrays inexperience and a junior mindset. If you “have no weaknesses” that just tells Adcom that you don’t know what they are yet or that you’re too immature to face them. It says you don’t know yourself, therefore you don’t yet know where you will mess up. You are a liability to yourself and your company

Take a tip from George Soros, self-made billionaire, philosopher, philanthropist, social reformer, and fund manager extraordinaire – famous for “breaking the Bank (of England)” by shorting the pound sterling in 1992 – who shares this candid account of his weaknesses …

“I’m a very bad judge of character. I’m a good judge of stocks, and I have a reasonably good perspective on history. But I am, really, quite awful in judging character, and so I’ve made many mistakes. It took me five years and a lot of painful experiences to find the right management team. I am please that finally I found it, but I cannot claim to be as successful in picking a team as I have been in actually managing money. I think that I’m very good as a senior partner, or boss, because I have a lot of sympathy for the difficulties that fund managers face. When they are in trouble I can give them a lot of support, and that, I think, has contributed toward creating a good atmosphere in the firm. But I’m not so good at choosing them.”

– ‘Soros on Soros: Staying Ahead of the Curve,’ Wiley & Sons, NY, 1995, p.18

See, the greatest business leaders all have weaknesses and all have made significant mistakes in their careers and their lives. The point is not to prove that you don’t fail, or won’t fail. It is to prove that you have the insight into yourself to be able to recognize and compensate for your weaknesses.

What Adcom wants to know is not how you avoided failure, but how you managed it, what you learned, what insights into yourself you gained, and how you grew from there. They want to see that you have the will and the insight to locate and understand the source of your mess up – the underlying weaknesses that caused it – and that you have the maturity to face and work on the issue.

To summarize: the weakness / failure essay is not testing to see if you have weaknesses. We all do. It is a test of your self-knowledge and maturity. The committee wants to see if you can candidly face, discuss, and work on your flaws, or if you will you try to hide them or blame circumstances or other people. This is a significant test of your readiness for senior leadership.

A note on tone
Soros is candid, straightforward, and objective in his self analysis. He shares measured self-insight with the reader. He doesn’t try to slip in softening or deflecting phrases, or hide behind humor; nor is he self-excusing or whining and looking to blame others – the mark of a too-junior applicant.

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Tags: b-school, Columbia, essay writing, Failure essay, HBS, maturity, Tuck, Weakness essay, Wharton, writing style

Deidre Leopold, Harvard Business School’s Managing Director of Admissions and Financial Aid is answering applicant questions at the rate of two a day on the HBS ‘From The Director‘ blog, until Harvard’s Round 1 deadline on October 1.

The following are the questions that have been selected so far, and HBS Adcom’s answers:

September 25, 2009

1. Are you reading applications now?
No. We don’t begin until the night of October 1. That’s when we print all applications and begin review. So our process is not “rolling” in a classic sense. That said, I would advise NOT waiting until the final moments before the deadline to submit because the server will probably be backed up and you will be very anxious.

2. When can I visit a class?
The online scheduler for class visits is available now. Class visits begin on Monday, October 19. Whether you have visited a class or not has no bearing on our consideration of your candidacy. However, here’s (yet another) plug for our video filmed in the first year classroom.

September 24, 2009

1. Must applications for the MPP/MBA Program, or other joint degree programs, be submitted separately?
Yes. In order to participate in a Harvard joint program, you must be admitted to each school independently. HBS offers five joint degrees with four Harvard schools.

2. May I scan an unofficial transcript into the application?
Yes. After admission, we require the official transcript to be sent to us.

September 23, 2009

1. Do you expect applicants who are working in consulting to include actual client names in their resumes and essays?
No – even though applications are confidential and not reviewed outside the Admissions Board, please don’t do anything that violates confidentiality policies of your organization. Use general language such as: “For a client in the energy industry, etc. etc. etc.”

2. I know that you need GMAT/GRE results in order to submit an application and that AWA/Analytical Writing scores can be added later…but what about the TOEFL or IELTS?
If you are required to take the IBT TOEFL or IELTS, you must have results to report or else we will consider your application incomplete until scores are reported. If you do not submit an IBT TOEFL or IELTS score by the Round One deadline of October 1, your application will not be considered until the next round.

September 22, 2009

1. Do you accept the GMAT or GRE total score in the application without the AWA or Analytical Writing score?
You must have a GMAT or GRE score in order to submit an application. If you haven’t yet received your AWA or Analytical Writing score, that’s fine. We will add it to your file when it arrives.

2. Is it OK to write about accomplishments that are not recent?
Every year, many successful candidates write about things that happened quite a while ago. It’s probably not a good idea to have everything you write about be from your childhood – we would wonder if you were moving forward or fixed in the past. As always, we encourage you to use your best judgment and remember that this is an application to business school.

September 21, 2009

1. What should I enter on the application for GPA if my university doesn’t use a 4.0 grading system?
Don’t enter anything. Don’t convert your grades to a 4.0 system. We review all transcripts and are familiar with a wide variety of grading systems.

2. Are essays read in consecutive order?
Not always. Each Board member may have his/her own way of approaching the written application. Speaking for myself, I often skip around with no particular pattern. If I start with an essay that seems to be building on a theme in another essay, I just go back and catch up. Not a problem. I can reassure you that all essays are reviewed!

Do You Have Any Questions? Submit your questions via email to admissions@hbs.edu and put “Questions for the director” in the subject line.

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Tags: accomplishments, class visits, GRE, Harvard, HBS, IELTS, MBA joint degree, rolling admissions, TOEFL, transcript

“How strictly do I have to stick to the essay word limit? How much can I go over? Does it matter if I’m under?” is a question I get a lot from clients and people who pop up on email.

To answer this, it’s essential, as always, to think about any process or task or limit in admissions from AdCom’s point of view. Put yourself in their shoes. Why do they ask for it? What are they trying to achieve? How does it help them?

So, what is AdCom trying to do with word limits? First, if there were no limits applicants would ask incessantly: “Please Miss, how long must it be?” Second, some applicants would write the great American novel, which would waste their time and the Committee’s. Third, limits provide a way of getting essays from different applicants to be more directly comparable, being the same length.

But there is play in the system. The purpose of the essays is to get to know the applicant via their writing, and everyone knows that writing is a creative process and certainly nobody expects you to hit the word count on the nail. This is not engineering or accounting. (Believe it or not, some clients fuss the word count until they have exactly the number asked for, taking touching comfort in a detail that will provide them absolutely no refuge.) Anyway, application forms often talk about a word “guide” rather than word “limit.” So you can clearly go a bit over, but by how much?

My advice to clients is not to go more than +5% in any essay. This kind of margin is a natural “rounding error” in finishing up what you have to say and will not hurt you if your reader is a reasonable person, which we assume she is. More than this will start to look like you are taking advantage and/or asking for an indulgence that your competitors are not getting.

However if you write a number of essays that are noticeably short it is fine to have one or two that are commensurately longer, so that the whole comes out more or less right. In fact, Stanford GSB explicitly allows this: its guidance is both per essay and for the essay set as a whole (1,800 words), so you are invited to trade off between essays as you see fit. How well you do this is, by the way, a test of your communications judgment.

Can you go under the limit? Similarly, I advise clients not to go less than -5% on any essay. In one sense, like all professional communicators, I believe strongly in “say what you have to say; say it once, strongly and clearly and then stop talking.” This is the royal road to more powerful communications. Certainly there’s no merit in padding, wafffling, and repeating yourself. But admissions essays are relatively short pieces of writing, and you — if you merit a place at a top b-school — are a multifaceted, talented individual with an valuable track record, and if you can’t find things to say to take up the word count this in itself flags that you have not been able to (or haven’t bothered to) properly investigate your own motivations or fully argue your merits.

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Tags: accounting, admissions red flags, b-school, communications, engineering, Essay word count, essay writing, motivations, Stanford GSB, track record, word limit

“Blink,” by New Yorker writer and celebrity author Malcolm Gladwell (Little, Brown & Co, 2005), is a book about first impressions, the first few seconds during which we appraise information and make instant judgments. Gladwell says these conclusions oftentimes produce better, more accurate, conclusions than those made by way of exhaustive analysis. One example he gives is of an art dealer who looked at an antique sculpture and just “knew” it was a forgery–and was right–well ahead of the subsequent analysis to prove this, which would take months or years. When people talk about “love at first sight” or “you never get a second chance to make a first impression,” they are talking about the Blink factor.

Michael LeGault came out with a rebuttal – “Think!: Why Crucial Decisions Can’t Be Made in the Blink of an Eye,” and the jury is certainly still out on whether “Blinking” provides a better basis for decision-making than formal analysis. But the point is it certainly provides, in every situation, an ever-present alternative basis for decision-making (whether the decision-maker is aware of it or not).

The implication for MBA admissions is that, while b-school Adcoms everywhere would assert that they rigorously analyze the strengths and weaknesses of each candidate–and they certainly do–there is also considerable “Blink” involved in how they choose one over the other. Note that Adcom essay readers and committee members are not seeking to make an impressionistic judgment. In fact the opposite is true. But they will be picking up impressions at every turn. After all, they have to make a big decision, fairly quickly, about a complex situation (you and your future prospects) and they don’t actually have that much formal stuff to go on.

So, the Blink factor counts for a lot in MBA admissions, and before Adcom even gets to fully considering an applicant’s grades and scores, performance metrics, and work history, they will have formed an impression from the first things they see. It’s hard to know what they will see first of course, but very often it will be the file data and/or resume. An impression or “instinct” will form almost immediately and build through the course of considering your application, as they continue to absorb first impressions about each part of it–the essays, particularly their erudition and tone; the tone and warmth of recommendations and interview report, and so on. (The interview itself is of course another “Blink” decision situation.)

Note that this is all the fuzzy stuff of “tone” and “impression” that often cannot exactly be backed up with data. But it is crucial, and this is the way the admissions committee will get its working impression of your personality, motivation, determination, charisma, team orientation, and overall prospects, all of which will precede and then run in parallel with their more formal analysis.

Managing the Blink:

The best way to deal with Blink is to realize it is there, and always will be, and provide ways for admissions officers to use this mode in judging you. Expecting snap judgments about your motivation, take care that everything you submit is carefully checked and complete. Expecting snap judgments about your pre-MBA work experience, take care to get the highlights high up in the essay. Expecting snap judgments about your professionalism, take care that any correspondence you enter into (by phone or email) is scrupulously professional, and so on. In general you should play to the impression mode first, and follow this with data and detail that corroborates the impression.

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Tags: Blink, communications, first impressions, Leadership, mba interview, motivation, professionalism, prospects, resume, writing